Support
Need help? Found a bug? We'd love to hear from you.
Email us
The fastest way to get help is to email support@shog.io. We usually reply within a couple of days.
Please include your device model, OS version, and app version (shown on the Profile tab) so we can reproduce issues faster.
FAQ
Check our FAQ page for answers about gameplay, Blitz vs Expert, bots, learning, and more.
Common questions
How do I delete my account?
On mobile, open Profile and tap “Delete account & data”. On web, email support@shog.io.
My rating dropped unexpectedly.
Ratings use Glicko-2 and adjust based on your opponent's rating and deviation. Unusual drops after a long break are normal as the system re-assesses your skill.
A bot game froze.
Bot moves are computed on our server and very rarely time out. Resign and start a new game — if it happens repeatedly, email us with the approximate time and bot you were playing.
Privacy & data
See our Privacy Policy. Terms of use are available at Terms.